Expert Panel, Forbes Coaches Council
1. There’s A Bright Future For Those Who Embrace Change
Artificial intelligence and machine learning will enable us to innovate at an accelerated speed. Job seekers must stay current with rising technologies and embrace change. While some jobs may become obsolete, new opportunities will arise for professionals who understand technology, especially for those who can wield the power of data to drive evolutionary solutions across all sectors. - Rosa Vargas, Authentic Resume Branding & Career Coaching
2. AI Won’t Be Limited To Just A Few Industries
If you think AI is only going to impact automation jobs, you’ll be unprepared in your own career. Expect new positions and the dissolving of many corporate jobs we know today. Companies and universities will enable, enhance and expand AI use. From sensors that gather contextual data to devices that respond to signals, and from tools that connect info flow to superior intelligent analysis—be ready. - Joanne Markow, GreenMason
3. There Will Be More Focus On Customer Service
Automation is going to impact the current market in a significant way. One of those ways will be a shift from a more hands-on approach—the assembly line—to a more customer service and experience focus. People will have more questions, and businesses will need to be able to answer them. With the influx of technology, there will be a greater need for call centers than assembly lines. - Jon Dwoskin, The Jon Dwoskin Experience
4. Required Skills Will Shift To Tech And Education
The upper hand in the job market currently goes to workers due to low unemployment rates. Artificial intelligence and machine learning continue to disrupt the world of work in areas like services, sales, administration, construction and transportation. Required skills and jobs are shifting toward software, apps, data and education as automation increases productivity across job sectors. - Lillian Gregory, The Institute for Human and Leadership Excellence
5. Human Communication Skills Will Mean Career Power
Powerful, thoughtful and professional human-to-human communication skills will be in even greater demand in the new age of AI. No computer can give a speech, speaking publicly and powerfully to others. This is just one way you can improve yourself and help AI-proof your career. Whether you are technical and scientific or not, you must be a better communicator, leader and persuader to compete with AI. - John M. O’Connor, Career Pro Inc.
6. Automation Will Enable Creativity
The job of automation is to reduce mundane tasks, and it does this beautifully. When we don’t have to dig for data we can spend more time thinking about its implications from a human viewpoint. So far, the ability of automation to think out of the box or be creative is limited—that’s where we humans soar! I’m all for automation to free our minds to create. - Janet Fouts, Tatu Digital Media
7. Older Workers Will Have To Adapt Too
In the short-to-medium term, there will be increasing competition for those who have experience with, or are knowledgeable in, analytics and developing algorithms. The use of AI and machine learning will expand deeper into organizations over time and will place a premium on those who can utilize these technologies. It will make employment more difficult for older workers without this knowledge. - Stephen Ford, Fitzgerald, Stevens & Ford, Inc.
8. The Human Touch Will Set A Business Apart
What will set a business apart from the competition will be its ability to offer human connection. AI may take over jobs like production or coding, but there will be a demand for high-level relationship management, customer service and human contact. Jobs that require passion, consciousness, emotional intelligence, creativity and relationship management will increase as AI replaces others. - Cheryl Leong, Leading with Consciousness
9. Automation Alone Will Not Shift A Workers’ Market
Automation drives up demand for “knowledge workers,” especially in a “talent war” economy. Still, automation by itself will not shift the market away from the worker. Humans always create new problems, as well as the strategy of problem-solving, even if/as machines implement solutions. If there is a shift, other factors (financial markets, politics, etc.) will be as or more responsible than automation will. - Jeff Klubeck, Get A Klu, Inc.
10. Job Losses In Manufacturing Will Be Offset By Tech Sector Gains
Contrary to popular belief, artificial intelligence (AI) has been around for quite a long time. The same is true for machine learning. As we continue to evolve as a society where technology is at the core of what we do professionally, I feel manufacturing is likely to see job losses. Those losses, however, are likely to be buffered with gains in various tech sectors focused on AI and machine learning. - Dr. Danielle Jenkins, Integrity Management & Consulting Group, LLC
11. AI Will Force Creative Methods Of Customer Engagement
AI will make many processes faster and more efficient. Additionally, AI will make customers less loyal to brands, because customers will focus on speed and efficiency and not on personal interactions that engender loyalty. Customers enjoy staying with companies that help solve their problems. Companies will need to discover new ways to engage the customer and engender customer connections. - Ken Gosnell, CEO Experience
12. Automation Will Increase Demand For High-Level Positions
While AI and machine learning are taking over many automated tasks, reducing the availability of entry-level opportunities, this may bring about increased demand for entering the job market at a higher level. As a result, workers entering the market will need to ensure that they have both the skill set and the capability to contribute in roles that are a combination of AI automation and human engagement. - Tracey Grove, Pure Symmetry Coaching and Consulting
13. Applicants Should Expect A Higher Climb To Get Noticed
Companies invest in applicant systems to serve as the initial screener and gatekeeper of candidates to make recruiters more productive. As they learn to trust AI’s judgment in screening applicants, there will be less incentive for recruiters to dig through resumes. Successful applicants will need to learn how to game the technology and/or aggressively network their way into a job or be left behind. - Scott Singer, Insider Career Strategies
Article: ©2019 Forbes Media LLC. All Rights Reserved.